Refund Policy | KDETools Software

Point 1

Refund is permitted but it depends both on the product and support service failure reasons. In case, our products fail to perform database recovery, conversions, and production, then connect with our support team. The team provides services round the clock, thus you can contact anytime you feel the requirement. If it is found that the database needs to be taken to the Laboratory, then the same will be done after taking permission with a non-disclosure agreement. The support team will arrange an additional solution within the time period of 24 - 48 hours. If anyhow experts fail to do anything constructive to help you, then the amount will be refunded soon to the same credit card, debit card, and bank account.

Point 2

Guarantee: The company provides the facility for a free demo to use before purchasing the product which clearly indicates money back guarantee on the products and services with complete honesty and transparency.

Point 3

Guarantee: The free trial edition is always suggested before making an order for software in full operational mode..

Point 4

The live technical support services are free for a limited period of time, up to a year. However, after the completion of one year, one needs to pay the cost of the services..

Point 5

After the purchase of the software, you cannot transfer software onto any other computer ecause the company does not grant permission as per the software's terms and guidelines.

Point 6

KDETOOLS software utilization is only followed by an Agreement Corporate /Commercial while installing and it shall not be used for any Corporate/Business benefit purpose. The Personal/Home License should be used personally and not for any commercial or any Corporate/Business Benefit. The Commercial License is also available for Commercial use.

Point 7

Refund is not valid if a user has purchased or installed the software and purchases software from another website as well. In this case, refund will not be granted..

Point 8

The software can be operated for a long span of time on the computer, however, you should not remove or uninstall the software. If in case the software is removed from the computer, then the license can be reactivated on the same computer.

Point 9

Once the payment is made, the users will receive an email within 15 minutes that will include the License key to activate and install the software. Sometimes, the email sent is in the SpamBox.(It approximately takes up-to 24 Hours if there is a Technical Problem and refund will not be granted).

Point 10

If the user has purchased the software in the full version without testing the tool's functions in a free demo version, then the refund shall not be granted.

Point 11

The late delivery of the license key might take place in case of an emergency, such as server not responding, server damage, or any other similar issue. The license key is delivered instantly after the purchase of the software and there are some occasions where it might take up to 2 hours. It is thus a request to stay on the order page after you make an order and do not close or click the order page because the order page needs to complete the procedure without any undue intervention.

Point 11

As soon as the license is activated on your computer, there are hardly any chances for a refund like scenarios..

Point 12

The software is programmed for One year and it will ask for an update license key on completion of one year.

Point 13

The company's software products are operable on Windows/Mac OS , thus make sure that Windows is in a working condition.

Point 14

The personal license needs to be utilized for personal use and the business license needs to be used for fulfilling the business needs only as per the user guidelines. The site license will work properly only if you fulfill the website's need which is mentioned in the guidelines.

Point 15

The order license cannot be canceled with a 50% discount or discount more than 10%..

Point 16

If it is discovered that a license of the product is used after breaking the guidelines, then the license will lead to immediate cancellation and client needs to pay the penalty charges which are decided by the Company Law, Forensics, and Cyber Civil Judgment..

Point 17

KDETOOLS does not take any sort of responsibility in situations such as hampering the reputation of KDETools on the promotional website, article, blog, or in any form of promotion. If you face an issue, then contact us immediately or can even send an email and our support team will fix your issues.

Point 19

A refund case is hardly acceptable if you have made the purchase of the software from any distributor, reseller, or any person. The trusted payment gateway helps in declaring the authenticity so ensure to chat with support agents or drop an email to our sales department.

Point 20

KDETOOLS can take legal steps if any proof of the misuse of software is found so beware of it.

Point 21

Refund will not be valid if 40-50% recovery/conversion of the database is performed by the software.

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